Skip to content
Profile of a woman in warm side light

Frequently asked questions

What you should know.

Answers to the questions we are asked most often.

Consultation and appointments

Book appointment
What does the first consultation cost?

Nothing. The first consultation is free of charge and places you under no obligation. We analyse your facial proportions, expression and skin quality and tell you openly what makes sense and what does not.

How long does the consultation take?

Allow about 30 minutes. We schedule our appointments with a buffer so that there is enough time for your questions.

Do I have to book a consultation before a treatment?

No. Every treatment begins with a consultation in the same appointment, so you can book the treatment you want directly. If the conversation shows that it does not make sense for you, we do not treat. If you are unsure, choose a consultation when booking.

How do I book an appointment?

Online on our booking page: choose the treatment and a free slot, enter your details, and the appointment is booked. You can also reach us by phone on +41 44 323 30 60 or on WhatsApp at +41 78 600 14 10.

Who will treat me?

Physicians only: you are advised and treated by Barbara Matziris, the clinic's medical director. Consultation and treatment are in the same hands.

What if I cannot make an appointment?

Please cancel at least 24 hours in advance, by phone or WhatsApp. That way we can offer the slot to someone else.

Treatment and safety

Doctors
Will people be able to tell I have had treatment?

The aim is a rested, natural result, not a different face. We dose conservatively and fine-tune at the follow-up rather than doing too much at once.

Is there a follow-up appointment?

Yes, it is part of every treatment and included in the price. We assess the result together and fine-tune where needed. For wrinkle treatment, any top-up is free of charge; additional hyaluronic acid is charged by quantity.

Which products do you use?

Only original products from renowned manufacturers that are approved in Switzerland. Which product is right for you is discussed before the treatment.

From what age do you treat?

We carry out aesthetic treatments from the age of 18.

Can I be treated during pregnancy or while breastfeeding?

No. We do not carry out aesthetic treatments during pregnancy or while breastfeeding.

How do I prepare for a treatment?

If possible, come without make-up. If you take blood-thinning medication, let us know beforehand, but never stop taking it on your own. Avoid alcohol the day before; this reduces the risk of bruising. Allow at least a week before an important occasion.

Do you also treat men?

Yes. Many treatments are just as popular with men, such as wrinkle treatment, jawline contouring or treatment for sweating. Dosing and placement follow male anatomy.

Costs and payment

Prices
What does a treatment cost?

Guide prices are listed in our price overview, in Swiss francs and as final prices with no surcharges. We give you the binding price after the analysis in the consultation, before any treatment takes place.

Does health insurance cover the costs?

No. Billing is private only; treatments cannot be settled through Swiss basic health insurance. This also applies to the medical treatments such as migraine or sweating.

How can I pay?

Directly after the treatment at the clinic, in cash, by card or with TWINT.

Are there package prices?

For the skin quality treatments, yes: if you book a series of three sessions, the price is reduced by ten per cent.

Clinic and directions

Contact & Directions
Where is the clinic?

At Tödistrasse 1, 8002 Zürich, in the Weisses Schloss in the Enge district, a few minutes from Enge station and Lake Zurich.

How do I get there by public transport?

Zurich Enge station is a 3-minute walk away, the Rentenanstalt tram stop 2 minutes. From there, direct S-Bahn and tram connections run to Zurich main station and Stadelhofen.

Where can I park?

Metered public parking is right by the building, on Genferstrasse and along General-Guisan-Quai. For covered parking without a time limit, use the Park Hyatt (Beethovenstrasse 21) and Bleicherweg (Beethovenstrasse 35) garages, both open around the clock.

Is the clinic accessible?

Unfortunately not. The clinic is in a historic building and is not wheelchair accessible. If your mobility is limited, please call us before booking so that we can work out together whether a visit is possible for you.

When is the clinic open?

Monday to Friday 10:00–19:00, Saturday 10:00–14:00. Treatments by appointment.

In which languages are consultations held?

In German, English, French or Greek.

How discreet is the treatment?

We treat your information confidentially and in line with Swiss data protection law; as physicians we are bound by medical confidentiality. Because we schedule appointments with a buffer, you usually do not wait long and rarely meet other patients.

Wrinkle Treatment.

Learn more
Forehead LinesHow quickly does the treatment work?

Initial effects usually appear after 3 to 5 days, with the full result visible after about two weeks.

Learn more
Forehead LinesWill it be visible that I was treated?

With expert, individually dosed application, expression remains naturally mobile — a "frozen" look is not the goal.

Learn more
Forehead LinesWhat does it cost to have several areas treated?

We charge by area: one area CHF 300, two areas CHF 490, three areas CHF 650, each additional area CHF 150. Forehead, frown line and crow's feet each count as one area.

Learn more
Forehead LinesFrom what age does treatment make sense?

There is no fixed age. What matters is whether the lines have already set in at rest or only show with movement. We assess this in the consultation.

Learn more
Forehead LinesHow often does the treatment need to be repeated?

The effect gradually wears off after three to six months. When you top it up is your decision; no fixed schedule is needed.

Learn more
Glabellar Frown LineWill the treatment change my expression?

Properly placed, your gaze appears more relaxed and open — your natural brow shape is preserved.

Learn more
Glabellar Frown LineDoes the treatment hurt?

We work with very fine needles at only a few points. Most people feel a brief prick; anaesthesia is usually not needed.

Learn more
Glabellar Frown LineCan I go straight back to work?

Yes. Small red marks at the injection points fade quickly. On the day of treatment, please stay upright for a few hours and do not massage the forehead. Avoid sports for 24 hours and sauna for 72 hours.

Learn more
Glabellar Frown LineWhat if the result is uneven?

The full result shows after about two weeks, when we see you for a follow-up. If one side looks stronger than the other, a small top-up usually evens it out. The follow-up and any top-up are included in the price.

Learn more
Crow's FeetWill I still be able to smile naturally?

Yes. Dosing is chosen so that the eye area remains lively when smiling, merely softening the depth of lines.

Learn more
Crow's FeetWill the lines under the eye disappear too?

Only partly. The treatment targets the laughter lines at the outer corner of the eye. Fine crêpey lines directly under the eye are often caused by thin skin and respond better to polynucleotides.

Learn more
Crow's FeetCan I wear make-up afterwards?

Ideally not until the next day. For the first 24 hours, avoid rubbing the eye area, including when removing make-up.

Learn more
Brow LiftHow much does the brow actually lift?

The effect is typically in the range of a few millimetres. This is a subtle refinement of expression, not a substitute for a surgical lift.

Learn more
Brow LiftCan a brow lift be combined with other treatments?

Yes. It is often planned alongside treatment of crow's feet or the glabellar line, as all three areas are muscularly connected. Dosing is then calibrated as one overall concept.

Learn more
Brow LiftWho is a brow lift not suitable for?

Where excess skin rests on the upper eyelid, a muscular lift is not enough. In that case we first recommend an assessment by an ophthalmologist or a surgeon.

Learn more
Bunny LinesWhy do bunny lines become more noticeable after other treatments?

When the forehead and glabella are relaxed, part of the expression shifts to neighbouring muscles. The nasal muscle then works slightly harder, which can make these lines more visible. This is why the area is often included in the same treatment plan.

Learn more
Bunny LinesCan bunny lines be treated on their own?

Yes. They are often planned together with the forehead or frown line, though, because they can become more noticeable once those are treated. In terms of price, they count as an area of their own.

Learn more
Bunny LinesHow long does the result last?

Usually three to six months, as with the other areas of wrinkle treatment.

Learn more
Gummy SmileWill my smile look different?

The shape of the smile is preserved — only how far the upper lip travels upward changes. With restrained dosing, the difference reads in everyday life as more harmonious, not as a different expression.

Learn more
Gummy SmileWho is this treatment not suitable for?

If the visible gum results from jaw position or tooth length, it cannot be influenced muscularly. In that case, the consultation will point toward dental or maxillofacial assessment.

Learn more
Gummy SmileHow long does the effect last?

Usually three to four months. After that the upper lip lifts as before; the treatment can be repeated.

Learn more
Cobblestone ChinCan this be combined with chin contouring?

Yes. Muscular relaxation and structural volume with hyaluronic acid address different causes and often complement each other. Whether both make sense is assessed during the analysis of the lower face.

Learn more
Cobblestone ChinWill I notice anything when speaking or eating?

Usually not. The dose is small and stays confined to the chin muscle. Rarely, the lower lip feels temporarily less mobile; this resolves completely.

Learn more
Cobblestone ChinHow long does the result last?

Usually three to six months.

Learn more
Corners of the MouthIs muscular treatment alone enough?

That depends on how much volume loss already exists around the mouth corner. If the descent is predominantly muscular, relaxing the muscle suffices. Where structural loss is also present, a combination with hyaluronic acid is often discussed.

Learn more
Corners of the MouthWill my smile change?

The smile itself stays the same; what is softened is the downward pull at rest. Because imprecise placement can make the smile temporarily asymmetric, we inject very precisely and at a low dose.

Learn more
Corners of the MouthHow long does the result last?

Usually three to four months.

Learn more
Lip FlipWill my lip become bigger?

No. No material is introduced. More of the lip becomes visible because it turns outward rather than inward. For actual volume we recommend hyaluronic acid — and the two can be combined.

Learn more
Lip FlipHow long does the result last?

Two to three months, so shorter than a wrinkle treatment. The muscle around the mouth is constantly in motion and breaks the product down correspondingly faster.

Learn more
Lip FlipCan I speak and drink normally afterwards?

As a rule, yes. Some describe an unfamiliar sensation when whistling or drinking from a bottle in the first week. We dose deliberately low so that this stays the exception.

Learn more
Platysma and Nefertiti LiftDoes this replace a neck lift?

No. The treatment releases the pull of the muscle and thereby sharpens the contour. It cannot remove excess skin. Where skin has clearly lost its firmness we say so plainly and recommend a surgical assessment.

Learn more
Platysma and Nefertiti LiftWhat is the difference between the platysma treatment and the Nefertiti lift?

The platysma treatment relaxes the visible bands on the neck. The Nefertiti lift additionally treats the fibres pulling down along the jaw margin — which is where the effect on the contour comes from. Which one suits you follows from assessing the muscle under tension.

Learn more
Platysma and Nefertiti LiftHow long does the result last?

Three to four months. The neck is constantly in motion, so the product breaks down somewhat faster than in the upper face.

Learn more

Hyaluronic contouring.

Learn more
Lip TreatmentWill the lips look artificial afterwards?

The goal is a balanced result that suits your own anatomy. We work with restrained dosing and build volume gradually over multiple sessions if needed.

Learn more
Lip TreatmentDoes lip treatment hurt?

The lips are sensitive. The products used usually contain a local anaesthetic, and a numbing cream can also be applied beforehand.

Learn more
Lip TreatmentHow long do the lips stay swollen?

Mild swelling is normal in the first few days and subsides on its own. Allow at least a week before an important occasion.

Learn more
Lip TreatmentWhat if I don't like the result?

Hyaluronic acid can be dissolved selectively with the enzyme hyaluronidase. We also prefer to build up over two sessions rather than add too much at once.

Learn more
Cheeks & Volume RestorationWill my face look fuller afterwards?

The aim is not more volume but volume in the right place. Built structurally and with restraint, the face reads as more supported and more awake — not fuller. The quantity follows the original anatomy, not an ideal.

Learn more
Cheeks & Volume RestorationHow long does the result last?

Depending on the product, the treated area, and individual metabolism, usually twelve to eighteen months. Breakdown is gradual, so there is no abrupt transition.

Learn more
Cheeks & Volume RestorationHow many millilitres will I need?

That follows from the analysis in the consultation. We charge per millilitre: the first costs CHF 590, each additional one CHF 450.

Learn more
Cheeks & Volume RestorationCan I sleep on my side afterwards?

For the first few nights it is better to sleep on your back, so that no pressure is put on the freshly treated area. After that there are no restrictions.

Learn more
JawlineWill this make the face wider?

With expert placement along the bone, the jawline appears more defined, not wider — contouring follows individual anatomy.

Learn more
JawlineIs the treatment also suitable for men?

Yes. A clearly defined jawline is a common wish among men. Placement and quantity follow male anatomy, which usually calls for a more angular contour.

Learn more
JawlineHow much product does a jawline need?

Usually around two millilitres, because the jawline is a long stretch. How much makes sense for you is decided in the consultation; we charge per millilitre.

Learn more
Chin ContourDoes this replace chin surgery?

No. Contouring with hyaluronic acid works with soft tissue and achieves a subtle, reversible change in projection. For pronounced skeletal discrepancies, maxillofacial assessment remains the appropriate route.

Learn more
Chin ContourIs the result visible straight away?

Yes, the change in projection shows immediately after the treatment. Mild swelling subsides over the first few days; after that the result can be judged.

Learn more
Chin ContourHow long does the result last?

Usually twelve to eighteen months. The material breaks down gradually, so there is no sudden change.

Learn more
Nasolabial FoldWhy is the cheek sometimes treated instead of the fold?

Because the fold is often only the visible result of volume loss higher up. Filling the fold alone while the support above it is missing can make the area look heavy. Treating the cause usually gives a more natural result with less material.

Learn more
Nasolabial FoldWill the fold disappear completely?

Complete smoothing is neither realistic nor the goal. The nasolabial fold is part of normal facial anatomy and is visible in everyone when smiling. What is treated is its etched depth at rest, not the fold as such.

Learn more
Nasolabial FoldHow long does the result last?

Usually nine to fifteen months, depending on the product, the area and your metabolism.

Learn more
Marionette LinesIs the chin treated at the same time?

Often, yes. Marionette lines, chin contour, and jawline form one anatomical unit. Considering the line in isolation often falls short of what is achievable. Whether to extend the treatment is discussed in the consultation, never assumed.

Learn more
Marionette LinesHow long does the result last?

Usually nine to fifteen months.

Learn more
Marionette LinesCan a muscle-relaxing treatment help too?

Partly. Where a small muscle beside the chin pulls the corners of the mouth down, relaxing it can complement the hyaluronic acid treatment. Whether that makes sense for you is something we check in the consultation.

Learn more
Dissolving Hyaluronic AcidWhen can new filler be injected after dissolving?

We recommend waiting at least 10 to 14 days. Once the tissue has completely settled and the old material is fully cleared, a fresh, natural contouring can be performed.

Learn more
Dissolving Hyaluronic AcidHow quickly does hyaluronidase take effect?

The enzyme begins working immediately upon injection. Noticeable changes occur within hours, with the final result visible after 3 to 7 days.

Learn more
Dissolving Hyaluronic AcidDoes hyaluronidase damage natural tissue?

Hyaluronidase predominantly targets the cross-linked synthetic filler. While natural tissue hyaluronic acid may experience minor transient depletion, the body fully regenerates it within days.

Learn more
Dissolving Hyaluronic AcidDo you also dissolve filler that was injected elsewhere?

Yes. If possible, bring details of when and with which product you were treated. That makes planning and dosing the enzyme easier. We carry out an allergy test beforehand; it matters most if you are allergic to bee or wasp venom.

Learn more

Skin quality & regeneration.

Learn more
PolynucleotidesWhat are polynucleotides made of?

Highly purified DNA fragments obtained from fish and refined through several purification steps. With a known fish or seafood allergy the treatment is therefore not suitable — please raise this during your consultation.

Learn more
PolynucleotidesHow does this differ from a hyaluronic acid treatment such as Profhilo®?

Profhilo® works with hyaluronic acid and acts mainly through water binding. Polynucleotides also bind moisture but additionally have a regenerating and calming effect on the tissue. With very thin or irritated skin, particularly under the eye, the choice therefore often falls on polynucleotides.

Learn more
PolynucleotidesHow many sessions are needed?

A series of two to three sessions two to three weeks apart is usual. How many you need depends on your skin. The price applies per session; for a series of three sessions it is reduced by ten per cent.

Learn more
PolynucleotidesDoes the treatment help with dark circles?

With thin, crêpey skin under the eye, often yes, because the skin becomes denser and firmer. Shadows caused by volume loss or pigmentation cannot be corrected this way; we clarify this in the consultation.

Learn more
PRP/PRF · FaceIs PRP/PRF a fully natural procedure?

Yes, only your own body's material is used — no foreign substances are involved.

Learn more
PRP/PRF · FaceHow many sessions do I need?

Usually three to four sessions four weeks apart. The change builds over weeks because the skin does the work itself — judging right after the first session would be premature.

Learn more
PRP/PRF · FaceCan PRP/PRF be combined with medical microneedling?

Yes, and often it makes sense. The medical microneedling opens fine channels through which the plasma reaches the skin across the whole area. We offer this as a treatment in its own right. Which treatment makes most sense for you depends among other things on the skin findings and is discussed in the consultation.

Learn more
PRP/PRF · FaceDo you also treat hair with PRP/PRF?

Yes, on the scalp where hair is thinning. The procedure is the same, the aim is different. We carry this out as a treatment in its own right.

Learn more
PRP/PRF · HairIs PRP/PRF a fully natural procedure?

Yes, only your own body's material is used — no foreign substances are involved.

Learn more
PRP/PRF · HairWhat is PRP/PRF for hair suited to — and what not?

It makes sense with thinning hair as long as the follicles are still present. Where scarring has occurred or no follicles remain, there is nothing to stimulate. What applies to you is assessed during the consultation, based on the scalp and hair density.

Learn more
PRP/PRF · HairWhen will I see a change?

After three months at the earliest, because the change follows the hair growth cycle rather than the treatment. Three to four sessions four weeks apart are planned; assessment comes after those, not between them.

Learn more
PRP/PRF · HairDoes PRP/PRF replace a hair transplant?

No. PRP/PRF works with the follicles that are still there — it does not add new ones. Where nothing grows any more, a transplant is recommended, not PRP/PRF. What makes sense in your case is assessed from the scalp and hair density during the consultation.

Learn more
Medical MicroneedlingHow many sessions are recommended?

For a visible result, we generally recommend a series of 3 to 4 sessions spaced 4 to 6 weeks apart.

Learn more
Medical MicroneedlingHow does this differ from cosmetic microneedling?

Mainly needle depth. We work with the medical version of the device, which reaches three millimetres; devices used cosmetically stay considerably shallower. That makes shallow scarring and deeper structural change treatable — and which depth suits your skin is a medical judgement.

Learn more
Medical MicroneedlingIs microneedling painful?

A numbing cream can be applied beforehand. What you usually still feel is a tingling or light scratching.

Learn more
Medical MicroneedlingCan I go back to work afterwards?

Yes, there is no real downtime. The skin may be red for the first few days, similar to a mild sunburn, and needs consistent sun protection.

Learn more
AQUAGOLD® fine touchHow does this differ from medical microneedling?

Medical microneedling creates deliberate micro-injuries so the skin responds by forming its own collagen — the stimulus is the treatment. AQUAGOLD® instead delivers a solution; what matters is what reaches the skin. Downtime is therefore considerably shorter — but AQUAGOLD® works on the freshness of the skin, not on its structure.

Learn more
AQUAGOLD® fine touchHow long does the result last?

Usually three to six weeks. This is the treatment for a fresher complexion, not for a different skin structure — anyone looking for change that lasts months is better served by medical microneedling or a collagen stimulator such as Sculptra®. Both can be combined with AQUAGOLD®.

Learn more
AQUAGOLD® fine touchWhat does the solution contain?

That is determined individually for each skin and discussed with you in the consultation — depending on the findings, skin type, and treatment goal. There is no standard mixture.

Learn more
Profhilo®Does Profhilo® change my facial contour?

No. Because the product is not cross-linked, it forms no volume in place but spreads diffusely. What is treated is the quality of the skin, not its shape.

Learn more
Profhilo®How many sessions are needed?

Two sessions about four weeks apart are usual, followed by a top-up after around six months. The price applies per session.

Learn more
Profhilo®What are the small bumps after the treatment?

These are the small raised bumps at the five injection points. They are normal and usually settle within a few hours as the product spreads through the tissue.

Learn more
HArmonyCa®Can the result be reversed?

Only partly. The hyaluronic acid component can be dissolved with hyaluronidase; the calcium hydroxylapatite component cannot — it is broken down by the body alone. For this reason dosing is deliberately restrained and the indication carefully reviewed beforehand.

Learn more
HArmonyCa®Who is HArmonyCa® suitable for?

For declining firmness in the face, where alongside an immediately visible lifting effect the skin quality should also improve over the following months. Whether it suits your skin is something we check in the consultation.

Learn more
HArmonyCa®How long does the result last?

Up to 24 months. Part of it is visible immediately; the final result shows after about three months, once new collagen has formed.

Learn more
Sculptra®Why do I have to massage after the treatment?

Massage distributes the product evenly through the tissue and reduces the risk of palpable nodules. With this method it is an integral part of aftercare; you will receive specific instructions covering frequency and duration.

Learn more
Sculptra®How does Sculptra® differ from a hyaluronic acid treatment?

Hyaluronic acid creates volume immediately and is dissolvable. Sculptra® creates no volume of its own but stimulates the body's own collagen — the result develops more slowly, lasts longer, and cannot be dissolved. Which method suits depends on the findings and the desired progression.

Learn more
Sculptra®How many sessions are needed?

Usually two to three sessions four to six weeks apart, because collagen builds up gradually. The price applies per session; for a series of three sessions it is reduced by ten per cent.

Learn more

Medical Indications.

Learn more
Masseter & Teeth GrindingHow long until the jaw appears slimmer?

The contouring effect usually becomes visible after 4 to 8 weeks, as the muscle gradually reduces in size.

Learn more
Masseter & Teeth GrindingDoes the treatment really help with grinding?

Many patients report significantly less nighttime grinding and tension. For pronounced bruxism, we also recommend a dental evaluation.

Learn more
Masseter & Teeth GrindingHow long does the effect last?

Usually four to six months. Against grinding, the treatment takes effect after one to three weeks; the slimmer contour shows somewhat later.

Learn more
Masseter & Teeth GrindingCan I eat normally afterwards?

Yes. For the first few days, avoid heavy chewing such as gum. If the dose is too high, chewing can feel temporarily weaker; that is why we dose step by step.

Learn more
Sweating of the Underarms, Hands and ForeheadDoes my sweating have to be pathological for you to treat it?

No. Hyperhidrosis is a diagnosis with clear criteria: sweating far beyond what temperature regulation calls for, with a noticeable limitation in daily life. Anyone who simply does not want a wet shirt in a meeting usually does not meet those criteria — and can still be treated. Method, dosing, and safety are the same. What we will not do is record a diagnosis that does not apply.

Learn more
Sweating of the Underarms, Hands and ForeheadHow long does the effect last?

Depending on the body region, the effect typically lasts 6 to 9 months, often longest in the underarms.

Learn more
Sweating of the Underarms, Hands and ForeheadDoes health insurance pay for the treatment?

Billing is private; the treatment cannot be settled through Swiss basic health insurance. Whether a supplementary insurance covers anything is best checked with your insurer directly.

Learn more
Chronic MigraineWhen does migraine count as chronic?

Usually at least 15 headache days per month over more than three months, of which at least eight meet the criteria for migraine. Below that threshold the treatment is not indicated — even where the attacks are severe.

Learn more
Chronic MigraineDoes it also help in episodic migraine?

No. The registration studies showed no benefit in episodic migraine. In that case we do not treat, and discuss in consultation which other routes make sense.

Learn more
Chronic MigraineDo I need a diagnosis from a neurologist?

The diagnosis of chronic migraine is normally established neurologically — it is the basis for the treatment being indicated at all. Please bring any existing findings and your headache diary to the first consultation.

Learn more
Chronic MigraineHow much is injected — and is that included in the price?

The protocol provides for 155 units across 31 injection sites. At the physician's discretion, up to 40 further units may be added where the pain sits strongest. Both are included in the price — we do not bill by quantity. We do not offer a reduced protocol with fewer injection sites, because the benefit is only established for the full one.

Learn more
Chronic MigraineDoes health insurance pay for the treatment?

No. At our clinic the treatment is billed privately only; it cannot be settled through health insurance.

Learn more

This information is for general guidance and does not replace a personal consultation. Individual suitability, risks, and costs are discussed exclusively during a medical consultation.

Consultation

Personal consultation in our clinic

We dedicate generous time to every personal consultation, and the initial consultation is free of charge. See our free times and book directly online.